Privacy policy

Privacy Policy

We need your personal data for contractual agreements between you and Poorter Detailhandel BV. In our privacy statement we explain why we store your personal data and what we do with it. We respect your privacy and only process this data for the purpose for which you provided it.

Who controls your data?

Poorter Detailhandel BV
Chamber of Commerce number: 85409685
VAT number: NL863613937B01

Contact details:
Johan Gramstraat 63
2522WV The Hague
The Netherlands

shop@ariko. nl

What do we do with your data

 We have legal grounds to use your personal data. This applies to the following cases:

  • Order
  • Delivery
  • Return, warranty and repair
  • Contact customer service
  • Business Orders

We can also use your data if there is a legitimate interest. In this case, we use your data to provide you with a personalized shopping experience. For example, we adapt our webshops to your interests. We use your data for:

  • Reviews and customer satisfaction survey
  • Contact customer service
  • Visit the Poorter retail websites
  • Improving our webshops and service
  • Your account
  • Newsletters and email
  • Actions
  • Personal advice
  • Social media
  • Security 

Data storage

All our pages have a secure connection. We store as little data from our customers as possible and make sure that no particularly sensitive information is kept in our database, unless there is no other way.

We do not keep the camera images of our store for longer than two weeks. Unless we see something suspicious that we need to investigate further or the images need to be kept longer due to another legal obligation.

Retaining data

We make orders with customer data anonymous after seven years. We delete inactive customer accounts after seven years.
The Tax and Customs Administration requires us to keep our administration with your invoice, payment and order details for seven years. After that period, we use your data, anonymously, for internal reports.

Data security

We use strict security measures to prevent the loss, unauthorized use or unauthorized changes of your personal data. If we transfer or receive your data, we guarantee your privacy with modern security techniques. All systems in which personal data are processed are equipped with strong firewalls and strict security.

Business customers

We store the contact details of our business customers. We treat these just like those of our private customers.

Fraud

When we suspect fraud, we may have a legal obligation to use your information. If necessary, we hand over customer data to the government.

Who has access to your data

We only transfer your data to other parties if this is really necessary. For example for the delivery of your order. It concerns the following parties:

  • Delivery partners
  • Suppliers or repairers
  • Product Support
  • Payment partners
  • IT service providers
  • The party that collects our reviews

Based on your interests, we want to offer you the most pleasant shopping experience possible. We share data with parties such as data management platforms, media and advertising agencies and research agencies to give you personal advice or show you targeted advertisements.
The parties with whom we share your data may only use it to provide you with a service on behalf of Poorter Detailhandel BV, unless they themselves are responsible for obtaining and protecting your data. We never sell your data to third parties.
In our cookie statement you can read how we deal with the collection of data via cookies.

Pay after credit assessment

If you choose to pay afterwards with Klarna, they can assess your creditworthiness or have it assessed. For this credit check, they can give your data to others who are only allowed to use this data for that purpose. For more information, please contact Klarna:

De Ruyterkade 7
1013 AA Amsterdam
020-8082852

We can also pass on your details to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

Credit assessment in installments

If you choose to pay in installments with IN3, they can assess your creditworthiness (or have it assessed). For this credit check, they can give your data to others who are only allowed to use this data for that purpose. For more information, please contact IN3:

Meerenakkerplein 5
5652 BJ Eindhoven
040-2595072
customer service@payin3. nl

We can also pass on your details to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

Change or delete your data yourself

We store your personal data in your account. When you log in here, you can change your details and adjust your preferences. Do you want to receive all your data collected by us or have it removed? Let us know by post or email using the contact details below. We may request additional information to establish your identity.
When you have registered for the newsletter, we use this information to send the newsletter to you and to personalize it. Do you no longer want to receive these? Then you can unsubscribe via the link at the bottom of the newsletter.

As a data subject you have the following rights:

  • in accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described therein;
  • in accordance with art. 16 GDPR, you have the right to demand immediate correction of incorrect or complete personal data stored by us;
  • in accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processing exercise the right to freedom of expression and information; - to comply with a legal obligation; - for reasons of public interest, or - required for the assertion, exercise or defense of legal claims;
  • in accordance with art. 18 AVG, the right to request the limitation of the processing of your personal data, insofar as you deny the accuracy of the data; - the processing is unlawful; - we no longer need the data, or - have objected to the processing in accordance with Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and readable format or to request its transfer to another controller;
  • The right to, in accordance with art. 77 GDPR to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our head office.

Questions or complaints

If you have any questions or complaints about your data and its protection, you can contact us by e-mail or by post.

Johan Gramstraat 63
2522WV The Hague
t. a v data protection officer

shop@ariko. nl

If you are not satisfied with how Poorter Detailhandel B. v. handles your privacy, you can contact theAuthority for Personal Data.